Privacy policy

Last updated: March 30, 2025

This Privacy Policy describes how Ūla Stories (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from ulastories.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. If we make significant updates, we will revise the date above and post a notice on our website.

What Information We Collect and How We Use It

We collect different types of information depending on how you interact with our website and services.

Information You Provide to Us

  • Contact details (name, email, phone, shipping/billing address). Used for order processing and customer support.
  • Order information (billing/shipping details, payment confirmation). Necessary to fulfill your purchases.
  • Customer communications. If you contact us, we may retain those messages to assist you effectively.

Information Collected Automatically

We use cookies and similar technologies to collect data about your interactions with our site, such as:

  • Device & browser information. Helps us optimize site performance.
  • IP address & location. Used for security and service enhancements.
  • Site activity. Enables us to improve functionality and user experience.

For details on managing cookies, visit this guide.

Information from Third Parties

We may receive information from:

  • Payment processors. To verify and complete transactions securely.
  • Service providers (e.g., Shopify). To help operate our online store efficiently.

How We Use Your Information

We process your information for purposes such as:

  • Fulfilling and shipping your orders.
  • Providing customer support.
  • Improving our website and services.
  • Detecting and preventing fraud or security threats.
  • Sending marketing communications (if you have opted in).

How We Share Your Information

We may share your data with trusted partners and service providers, including:

  • Shipping and fulfillment partners. To deliver your orders.
  • Payment processors. For secure transactions.
  • Marketing and analytics providers. To improve service delivery and advertising (only if you have consented).

We do not sell personal information.

Your Rights and Choices

Depending on your location, you may have the right to:

  • Access or delete your data. Request a copy or removal of your personal data.
  • Update or correct your information. Ensure your details remain accurate.
  • Opt out of marketing emails. Use the “unsubscribe” option in our communications.

To exercise any of these rights, contact us at hello@ulastories.com

Data Security and Retention

We implement industry-standard security measures to protect your information. However, no system is completely secure, so we encourage you to use strong passwords and avoid sharing login credentials.

We retain your data only as long as necessary for business operations and legal compliance.

Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices, and we encourage you to review their policies before sharing any personal information.

Children's Data

Our services are not intended for children under 16, and we do not knowingly collect data from minors. If you believe a child has provided us with personal information, please contact us so we can remove it.

International Data Transfers

Your information may be transferred and processed outside of your country. When required, we implement legal safeguards to ensure data protection compliance.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at hello@ulastories.com.

This Privacy Policy reflects our commitment to protecting your personal information while ensuring compliance with relevant regulations.